Refund policy

Return & Refund Policy

Last updated: July 2026

Your satisfaction is what matters most to us at Meyska. If a purchase doesn't live up to what you expected, our team is ready to make it right.

Return Window

You have 30 days from the day your order arrives to request a return.

What Can Be Returned

Before requesting a return, please make sure the item meets all of the following:

  • Unworn, unused, and unwashed
  • In its original packaging with every tag still attached
  • Accompanied by valid proof of purchase (your order confirmation or receipt)

Anything that shows signs of use, has been damaged after delivery, or is no longer in its original condition can't be accepted.

How to Start a Return

  1. Email us at info@bymeyska.com with the subject line "Return – [your order number]".
  2. Include your full name, order number, and the reason for the return.
  3. Attach clear photos of the product, the packaging, and any issue. We ask for these on every request.
  4. We'll reply within 24 hours with your next steps — including where to send the item.
  5. Pack the product safely in its original packaging and tuck your proof of purchase inside.
  6. Ship it back with a tracked service, then email the tracking number to info@bymeyska.com so we can follow the parcel.

Please wait for our approval before shipping anything back. Returns sent without confirmation may not be accepted, and we'll provide the correct return address once your request is approved.

How Refunds Work

Once your return reaches us, we inspect the item within 1–2 business days and email you as soon as your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may need a little extra time before the funds appear.

Changed Your Mind?

No problem — you can still return the item within 30 days of delivery as long as it's unused and back in its original packaging. In this case, return shipping is on you.

Damaged or Faulty Items

If something arrives broken or defective, contact us within 30 days of delivery. We'll ask for a photo, and once confirmed, you choose: a free replacement or a full refund. Either way, we cover the return shipping.

Wrong Item Delivered

Received the wrong product? Let us know right away. We'll arrange a free return and send the correct item at no extra cost.

Exchanges

Exchanges are welcome within 30 days of delivery, provided the item you want is in stock.

  • Defective or incorrectly shipped items are replaced free of charge.
  • For preference-based exchanges (different size, color, and so on), the item must be unused and return shipping is your responsibility.

Cancelling an Order

You have a 1-hour window after purchase to cancel, as long as the order hasn't been processed or shipped. Once it's on its way, cancellation isn't possible and the standard return process applies instead.

Who Pays for Return Shipping

  • Faulty, damaged, or incorrect items: we cover all return shipping.
  • Everything else (change of mind, preference exchanges): return shipping is covered by you.

We never charge restocking fees. If you return through a standard carrier, return shipping typically runs between $10 and $20, depending on the size and weight of the parcel.

Store Information

Email: info@bymeyska.com
Phone: +13159751740

Support hours: Monday – Friday, 10:00 AM – 6:00 PM (ET)
We usually reply within 12–24 hours on weekdays — thanks for your patience!

Store Name: Meyska
Address: 1004 Madison Ave New York, NY 10075, USA

Need Help?

You'll find answers about delivery, returns, and orders on our FAQ page, or reach us through our contact form.